Privacy Policy
The short version
- You can play ProTennis without an account. Your player name and settings stay in your browser.
- If you sponsor a spot, we collect your email address to verify you, plus the name, logo and website you want shown. Your name, logo and website are public in the game. Your email never is.
- Payments are handled by Stripe. We never see or store your full card number.
- We don’t sell your personal information, and we don’t use advertising or analytics trackers.
Contents
1. Who we are
ProTennis (the “Service”, available at protennis.lol) is operated by Rytham Sequence LLC, a Wyoming limited liability company (“we”, “us”, “our”). We are the controller of the personal information described in this policy. This policy explains what we collect when you play ProTennis or sponsor a spot in its stadium, why, and what you can do about it.
2. Information we collect
Information that stays on your device
Your player name, chosen character and court theme are saved in your browser’s local storage so the game remembers them. They are not sent to us unless you play online (see below). You can clear them at any time by clearing your browser’s site data.
Information you give us
| When | What we collect |
|---|---|
| Playing online | Your player name and character, a random player ID generated by your browser, the room code, and your in-match inputs, so both players see the same match. |
| Verifying your email to sponsor a spot | Your email address and a one-time verification code we send to it. We create a basic account record (email, and name if you provide one). |
| Placing a sponsorship bid | The display name, logo image and (optionally) website URL you submit; the spot, bid amount and currency; and the history of your bids and payments. |
| Contacting support | Your email address and whatever you choose to include in your message. |
Information from our payment processor
Payments are made on a checkout page hosted by Stripe. Stripe collects your payment details directly; we never receive your full card number or security code. Stripe sends us the payment’s status, amount, currency and reference IDs, and may include billing details you entered at checkout, such as your name, email address and country, along with the payment method type and its last four digits.
Information collected automatically
- Network and device data: your IP address and browser user agent, which our servers receive with every request. We use them to deliver the Service, limit abuse (for example, rate-limiting sign-in attempts), and secure your signed-in session.
- Server logs: technical records of requests and errors, used to operate, debug and secure the Service.
We do not use third-party analytics, advertising pixels, fingerprinting or cross-site tracking.
3. How we use it
We use personal information only to:
- Provide the Service: run online matches, verify your email, place and display your sponsorship, process payments, and send confirmation and service emails about your sponsorship. (Legal basis where applicable: performance of our contract with you.)
- Keep it secure and fair: prevent fraud, abuse and spam, enforce our Terms of Service and content rules, and debug problems. (Legitimate interests.)
- Provide support: answer your questions and handle refund and data requests. (Contract; legitimate interests.)
- Meet legal obligations: keep financial records, handle tax, respond to lawful requests, and establish or defend legal claims. (Legal obligation; legitimate interests.)
We do not send marketing emails. We do not use your information to make automated decisions with legal or similarly significant effects on you, and we do not use it to train machine-learning models.
4. What is public
The display name, logo and website URL you submit for a sponsorship are shown to every player while yours is the top bid on a spot, and may appear in screenshots, videos or streams of the game made by us or by players. Your player name is visible to your opponent in online matches. Your email address and payment details are never shown in the game. Don’t include personal information in a display name or logo that you don’t want to be public.
5. How we share it
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only with:
- Service providers that process it on our behalf under contract:
- Cloudflare, Inc. — website hosting, game servers, file storage for logos, email delivery, and network security;
- Stripe, Inc. — payment processing and fraud prevention (Stripe also acts as an independent controller for some payment data; see Stripe’s Privacy Policy);
- our database hosting provider, which stores account, sponsorship and payment records.
- The other player in an online match, who sees your player name and character.
- Authorities and others where required: to comply with law, legal process or a lawful government request; to enforce our terms; or to protect the rights, property or safety of our users, the public or us.
- A successor business if we are involved in a merger, acquisition, financing or sale of assets, subject to this policy.
6. Cookies and browser storage
We use only what the Service needs to work. None of it is used for advertising or analytics.
| Type | Purpose | How long |
|---|---|---|
| Local storage | Remembers your player name, character and court theme. | Until you clear it |
| Session storage | Keeps your online player ID and sponsorship sign-in for the current browser tab. | Until you close the tab |
| Sign-in cookie (essential, HTTP-only) | Keeps you signed in after you verify your email to sponsor a spot. | Up to 7 days |
Stripe’s checkout page sets its own cookies for payment processing and fraud prevention, governed by Stripe’s policies. Because we use only strictly necessary storage, we don’t show a cookie banner. Blocking storage in your browser may stop some features (such as sponsorship sign-in) from working.
7. How long we keep it
- Online match data: held in memory for the life of the room and discarded when the room closes.
- Verification codes: expire after 10 minutes and are deleted afterwards.
- Sign-in sessions: until they expire (up to 7 days).
- Sponsorship submissions (name, logo, website): for as long as your bid is on the spot, since a replaced bid can regain the top position. You can ask us to delete them at any time (see section 9).
- Payment and bid records: for up to 7 years after the transaction, as needed for tax, accounting and legal obligations.
- Server logs: for a short period, generally no longer than 30 days, unless needed to investigate a security incident.
- Support emails: for up to 3 years after the conversation ends.
8. Security
We protect personal information with measures appropriate to its sensitivity, including encryption in transit (HTTPS), payments on Stripe’s PCI DSS–certified checkout, email sign-in with short-lived one-time codes instead of passwords, hashed session tokens, access controls and rate limiting. No system is perfectly secure; if we learn of a breach that affects you, we will notify you as required by law.
9. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a portable copy;
- correct inaccurate information;
- delete your information;
- object to or restrict certain processing, and withdraw consent where we rely on it;
- appeal our decision on your request, and complain to your local data protection authority.
We extend these rights to everyone, wherever you live. To make a request, email [email protected] from the address linked to your sponsorship (so we can verify it’s you). We respond within 30 days, or sooner where the law requires, and we won’t treat you differently for exercising your rights. An authorized agent may submit a request for you with your written permission.
Some limits apply: we must keep payment records for legal reasons even after a deletion request. Deleting your sponsorship submission removes your logo from the game; it does not entitle you to a refund (see our Refund Policy).
To appeal a decision on your request, reply to our response with “Appeal” in the subject line; we will respond within 45 days. If you are in the European Economic Area or the United Kingdom, you can also contact your local supervisory authority.
10. Additional information for US residents
This section supplements the policy for residents of California and other US states with comprehensive privacy laws. In the past 12 months we have collected these categories of personal information, for the purposes and from the sources described above: identifiers (email address, IP address, player and account IDs); commercial information (bids and payments); internet or network activity (server logs, user agent); and other information you choose to submit (display name, logo, website). We do not collect sensitive personal information as defined by those laws, other than account sign-in credentials used solely to sign you in. We disclose these categories only to the service providers listed in section 5, for business purposes.
We do not sell or share personal information (as those terms are defined under California law), and we have no actual knowledge of selling or sharing the personal information of anyone under 16. Our site does not respond differently to Global Privacy Control signals because there is no sale or sharing to opt out of.
11. International transfers
We are based in the United States, and our service providers may process information in the United States and other countries. Where the law requires it, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, for transfers of personal information out of the European Economic Area, the United Kingdom or Switzerland.
12. Children
ProTennis is not directed to children under 13, and we do not knowingly collect personal information from them. Sponsorships are available only to adults 18 or older. If you believe a child has given us personal information, email us and we will delete it.
13. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above and, if the changes are material, notify sponsors by email before they take effect.
14. Contact us
Rytham Sequence LLC
Email: [email protected]
Support: protennis.lol/support